Q. What’s your shipping policy?
A. FREE standard shipping on all orders to the US, contiguous 48 states.
Q. How soon will I receive my order?
A. Orders are processed within 24-48 hours. Production + shipping, expect to receive your order within 1 to 3 business days.
Q. Do you ship to Hawaii, Alaska, and Internationally?
A. YES. We currently ship to Canada, the UK, and the EU... and there are NO DUTIES or CUSTOMS FEES... just local shipping charges. Please fill out the INTERNATIONAL SHIPPING form and provide us with the information requested. We will calculate the shipping costs and send you an invoice for your order. For Hawaii and Alaska, we need your address to calculate the shipping rates to your location.
Q. Will the color of my backdrop match the color I see on my screen?
A. Keep in mind that each computer monitor is calibrated differently. Our collections are calibrated for our professional printers but your monitors are not. However, the images shown on our website are an excellent representation of the product you will receive and we maintain strict quality control on everything we manufacture.
Q. What’s your shipping & return policy?
A. You may return unused, unopened merchandise in its original packaging and in resaleable, pristine condition for a refund within 5 days of receipt of order. Original shipping costs will not be refunded: if free shipping was included in your order, a minimum of $25 per set for 36 x 24" backdrops and $45 per set for 36 x 46" backsplashes will be deducted from your refund plus a 15% restocking fee. For orders placed outside the US, original shipping charges will not be refunded. You are responsible for shipping costs associated with the return, which must be sent via a traceable carrier such as FEDEX, UPS, USPS with a tracking number. All returned product must reference the original order number. NOTE: a set is 2 panels. If one backdrop was ordered, a $20 fee will apply for the 36 x 24" and $40 for 36 x 46" panel plus restocking charges.
Q. What if my item arrived damaged or defective?
A. We’ll fix it! Any item(s) that were received in error or damaged can be returned for a full refund or exchange within 5 days of receipt of your order and we will refund ground shipping costs (if any) for the return of any item received damaged and/or defective. All returned product must include the original order form and original packaging. Contact us by email or via the Contact Us form and we will provide you with a return address label. Upon inspection, if a product is not damaged, see the above for the return policy.
Q. Can I copy the images?
A. No. All content including, but not limited to, images, designs, copy, text, graphics, audio, and video are protected by U.S. and International copyright laws and belong to their respective copyright holders. BUT, you may “Share” or “Like” “Pin” "Tag" or “Tweet” (please do!) our website pages, postings, products, and other marketing materials and advertisements on any and all social media. You may not, copy or reproduce the images and/or designs on any of our products, or use them for resale or to create another product.
Q. How are the products made?
A. Created by Barbara Hobart who also owns the company HomePlates Worldwide that manufactures Best Ever Backdrops™, each backdrop is printed on a rigid, yet flexible plastic material. The backdrops are 100% waterproof, 100% stain resistant, and completely non-glare. They're 1/8" thick and come in two sizes: 36 x 24" and 46 x 36". Each backdrop is printed on both sides so you get TWO designs per panel.
Q. What's the best way to store the backdrops?
A. We suggest you lay them flat, stacked one on top of another, or horizontally.
A. We never ever sell your information. You are our customer and we respect your privacy. When you sign up for our newsletter or buy any of our products, you will hear from us and only us.
Q. Can I order my own custom printed designs?
A. Yes! For those who want their own exclusive designs, please fill out the CONTACT US form and let us know exactly what you want to order: You must indicate size, quantity (total number of panels), number of different designs + quantity per design. There is a 4-panel minimum. Please include your shipping address. We will get back to you with a price and instructions for sending your artwork. Note: Our standard size is 36" x 24". The largest size that may be ordered is: 46" width x 36" high.