Q. What’s your shipping policy?
A. FREE standard shipping on all orders to the US, contiguous 48 states.
Q. How soon will I receive my order?
A. Orders are processed within 24-48 business hours for US orders. Production + shipping, expect to receive your order within 1 to 3 business days.
Q. Do you ship to Hawaii, Alaska, and Internationally?
A. YES! We currently ship to Canada, Mexico, the UK, and the EU... and there are NO DUTIES or CUSTOMS FEES.
If you live in the UK, Spain, Italy, France, The Netherlands, Austria, or Germany, you can check out on the website. Shipping times to a location outside the US allow approximately 1-2 weeks depending on your location.
If you live outside any of the locations not mentioned, please fill out the INTERNATIONAL SHIPPING form and provide us with your address and what you want to order. We will calculate the shipping costs and send you an invoice for your order. For Mexico, Hawaii, and Alaska, we need your address to calculate the shipping rates to your location. All international shipments are based not only on weight but dimensional weight according to the courier used.
Q. Will the color of my backdrop match the color I see on my screen?
A. Keep in mind that each computer monitor is calibrated differently. Our collections are calibrated for our professional printers but your monitors are not. However, the images shown on our website are an excellent representation of the product you will receive and we maintain strict quality control on everything we manufacture.
Q. What’s your shipping & return policy?
A. Every order is custom printed. There are no refunds or exchanges unless an order arrives damaged or is defective.
Q. What if my item arrived damaged or defective?
A. We’ll fix it! Any item(s) that were received in error or damaged will be reprinted and resent at no charge. We must be notified within 2 days of receipt of your order. Please send a clear image of the damage and if we need to see the item we may ask that it is returned for inspection. All returned product must reference the original order, number, and its original packaging. Contact us by email with a picture and description of the damage and we will provide you with a return address if needed. Upon inspection if the product is not damaged, see the above for the return policy. NOTE: DO NOT DM OR PRIVATE MESSAGE. You must contact us by email.
Q. How are your discounts and promo codes calculated?
A. Our website accepts one discount or promo code per order. Discounts cannot be combined. The website also calculates automatic discounts when more than one backdrop is purchased. Sometimes this savings is greater than a promo code. Use whichever savings is greater!
Q. Can I copy/reproduce the images?
A. No. All content including, but not limited to, images, designs, copy, text, graphics, audio, and video are protected by U.S. and International copyright laws and belong to their respective copyright holders. BUT, you may “Share” or “Like” “Pin” "Tag" or “Tweet” (please do!) our website pages, postings, products, and other marketing materials and advertisements on any and all social media. You may not, copy or reproduce the images and/or designs on any of our products, or use them for resale or to create another product.
Q. How are the products made?
A. Each backdrop is printed on a rigid, yet flexible plastic material and we print each order custom for you! Each image is scaled to proportion and the images you see on the website are an accurate representation of the product. The backdrops are 100% waterproof, 100% stain resistant, and completely non-glare. They are also lightweight... each weighs around a pound. They're 1/8" thick and come in two sizes: 36 x 24" and 46 x 36". Each backdrop is printed on both sides so you get TWO designs per panel.
Q. What's the best way to store, clean, and use the backdrops?
A. We suggest you lay them flat, stacked one on top of another, or placed horizontally. You may also use the shipment box to store them. To clean, wipe with a damp cloth with soap and water. Note: Do not put any sort of burners and do not use the backdrops as a cooking surface as they are not heat resistant.
A. We never ever sell your information. You are our customer and we respect your privacy. When you sign up for our newsletter or buy any of our products, you will hear from us and only us.
Q. Who makes Best Ever Backdrops®?
A. Best Ever Backdrops® was created and is owned by Barbara Hobart and manufactured by her other company HomePlates Worldwide.
Q. Can I order my own custom printed designs?
A. Yes! For those who want their own exclusive designs, please visit our Custom Orders page.